We understand that encountering technical issues can be challenging and frustrating. We want you to succeed in the development of innovative, reliable solutions with our products, and we are motivated to support you in those endeavors.
In some cases, the inquiries we receive are quite broad and require an in-depth understanding of the entire solution under development. Since we are not directly involved in your solution's development process, we may lack the necessary context and intimate understanding to assist effectively. To better help us support you, please reduce the scope of any technical support inquiries to just hardware and software products we have designed and manufactured.
If you encounter an anomaly in any of our products, we must be provided with a clear procedure or reduced (i.e. contains only what is necessary) demonstration of the anomaly that we can use to observe the symptoms for ourselves. The demonstration is essential for us to not only validate the issue, but also to troubleshoot the root cause, and then to ensure that any actions we take are verifiably effective in resolving the problem. When requesting an RMA for any or our products, please provide a demonstration of the anomaly with your return.
Thank you for your cooperation and understanding.